FAQs
Visit Us
401 Traders Boulevard
Mississauga, Ontario
Mon - Fri: 9:00 AM - 6:00 PMCall Us
+1 (855) 529-8123
Toll-Free General Inquiries(647) 853-5603
Volume-Based Pricing / B2BFrequently Asked Questions
Everything you need to know about ordering your tech, shipping, and warranties.
Ordering & Account
Can I checkout as a guest or do I need an account?
You are welcome to checkout as a guest for a quick purchase. However, creating a free account allows you to easily track your orders, manage your device warranties, view past purchases, and save shipping details for faster checkout next time.
Do you offer bulk discounts for corporate laptop/phone orders?
Yes, we specialize in B2B and wholesale electronics. We provide volume-based pricing for businesses, educational institutions, and corporate fleets. Please contact our Volume-Based Pricing team at (647) 853-5603 or use the "Partner With Us" button above.
How do I track my order?
Once your electronics ship from our warehouse, you will receive an email containing your tracking number and a link to track the package live. You can also track your package directly from your Account Dashboard.
Payment & Taxes
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through select partners for larger electronics purchases (subject to approval at checkout).
Are taxes included in the displayed price?
No, all prices listed on the website are exclusive of tax. Applicable sales taxes (such as HST/GST in Canada) will be calculated and added during the checkout process based on your shipping address.
Shipping & Returns
How long does shipping take and what carriers do you use?
Standard shipping typically takes 3-5 business days depending on your location. We offer expedited 2-day and overnight options at checkout. We partner with reliable carriers including FedEx, UPS, and Canada Post to ensure your devices arrive safely.
What is your Return Policy for electronics?
We offer a 30-day return policy for most items. Devices must be in their original condition, with all accessories and packaging, and completely factory reset (with iCloud/Google accounts removed). Note: Opened software, in-ear headphones, and clearance items are final sale.
How does the RMA (Return Merchandise Authorization) process work?
To initiate a return, log into your account and request an RMA under your order history, or contact support. Once approved, you will receive a return shipping label and instructions on how to safely pack your electronics for transit back to us.
Product Quality & Warranty
How do you ensure the quality of "Open Box" or Refurbished phones?
Every open-box and refurbished device goes through a rigorous 45-point inspection by our certified technicians. We check battery health, screen condition, camera functionality, and internal hardware to ensure it meets factory standards before it gets listed.
Do new devices come with a manufacturer warranty?
Yes! All brand-new electronics (phones, laptops, smartwatches, and accessories) come with the standard manufacturer's warranty, which is typically 1 year from the date of purchase. Refurbished items come with our specialized 90-day store warranty.
Ready to upgrade your tech?
Discover the latest smartphones, laptops, and premium accessories at unbeatable prices. Whether you're looking for a brand-new device or a certified refurbished deal, our team is here to help you find exactly what you need.
CALL +1 (855) 529-8123