Shipping Policy

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification, including a tracking number, once your order has shipped.

2. Shipping Rates and Delivery Estimates

We proudly ship nationwide across Canada. Shipping charges for your order will be calculated and displayed at checkout. We generally offer the following delivery speeds:

• Standard Shipping: 3 to 7 business days (Free on orders over $XX)
• Express Shipping: 1 to 3 business days

Note: Delivery delays can occasionally occur due to extreme weather or carrier volumes. Remote locations in Canada may require additional transit time.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

4. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [Insert Email Address] with your order number and photos of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns & Refunds Policy

1. Return Window

We accept returns up to 30 days after delivery. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

Because we sell delicate mobile electronics, we have strict conditions for returns:

• Unopened Items: To be eligible for a full refund, your item must be unused, sealed, and in the exact same condition that you received it. It must also be in the original packaging.
• Opened Items (Restocking Fee): Opened mobile phones and premium accessories that are not defective are subject to a 15% restocking fee. The item must be free of scratches, reset to factory settings, and include all original cables, manuals, and packaging.

3. Non-Returnable Items

Several types of goods are exempt from being returned, including:

• Screen protectors and cases that have been applied or used
• Gift cards
• Downloadable software products
• Sale, clearance, or "Final Sale" items

4. How to Initiate a Return

To start a return, please contact us at [Insert Email Address]. If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package. Items sent back to us without first requesting an RMA will not be accepted.

5. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items (unless the item arrived defective or incorrect). Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

6. Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund (minus any return shipping or restocking fees) will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.